M-Pesa Users to Transact Free of Charge After Monday’s Downtime

A mobile money transfer outlet in Nairobi, Jamia mall. Picture: CoinTelegraph

Kenya’s largest telecoms service provider Safaricom has moved to compensate its customers after Monday’s network downtime.

Safaricom’s CEO Bob Collymore on Tuesday said the firm’s MPesa subscribers will have an opportunity of transacting free of charges for a 24 hour period starting midnight.

This is a kind return to reward the clients for their patience and understanding, Collymore said.

Safaricom faced a technical hitch that disrupted normal services to its customers countrywide. Most users were unable to make calls, send messages, connect to internet and transact on Mpesa platform for the better part of Monday.

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Collymore confirmed that normalcy has been restored and that they would continue stabilising their systems.

Mpesa users had reported slower than normal transaction times since Monday morning.

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